Tour Terms & Conditions
General
Rates are based on private touring.
If a place of visit is closed to visitors, on a particular time/date, every effort will be made to replace with an alternative.
During major events, accommodation may not be in the mentioned city.
Sequence of itinerary is subject to change without prior notice, in the best interest.
Hotel classifications are based on local standards
Amendments / cancellations etc., are subject to terms and conditions.
Information is as per time of print and subject to change without notice.
Please Note
The rates quoted are based on the listed proposed hotels.
The above rates are net and include government taxes (VAT, TDL & NBT).
These rates are subject to change without prior notice in the event government changes the tax policy, or if the hotels change their rates, or for situations beyond our control.
These rates are applicable for tour operators/travel agents working exclusively with us.
All hotel classifications are as per local hotel classifications.
Meal plan on tour will be on booked basis.
Breakfast will start from the 2nd day.
Half Board will be from arrival day dinner to departure day breakfast.
Full Board will be from arrival day lunch to departure day breakfast.
Transportation by air-conditioned vehicle from Airport to Airport, as per the itinerary.
In an unlikely event of a customer need a betterment, it should be brought to our notice immediately for rectification. No post tour complaints will be considered.
Optional excursions and additional services could be provided for which charges will be collected locally.
Visits to wild life parks, adventure activities, swimming etc, will be at client's own risk.
Safari vehicles (none air-conditioned) available are basic with basic insurance cover
Payment by credit cards will be subject to 3.5% bank charges.
Tours could be re-routed with/ or without adequate notice, in the best interest of the customer.
Certain places of interest could be closed during lunch hours, public holidays etc., and the DMC will not be responsible for those.
Cancellation charges (Sri Lanka)
Within 07 - 00 days - 100% cancellation charge.
Within 14 - 08 days - 75% cancellation charge.
Within 21-15 days - 50% cancellation charge.
If any advance payments are made to any hotels or other suppliers to reserve services, those will be added to the cancellation charges.
Hotel Confirmations
Hotels reservations will be made when confirming, however due to prevailing demand situation, final confirmation of hotel/s, will be subject to availability at the time of receiving the booking confirmation.
Hotel Rules & Regulations
The official check-in time at all hotels will be 14.00 hrs.
The official check-out time at all hotels will be 12.00 hrs.
For early arrival we recommend that the hotel to be reserved from previous day.
Cancellation policy will be applicable for any reduction of allocated / blocked rooms, after the release period.
Children Policy
Infants 0 – 2 years : Free of charge (Baby cot on request)
Child 2 – 12 years : 50% of adult rate sharing room with parents including extra bed
Child 2 – 12 years : 25% of adult rate sharing room with parents excluding extra bed
Visa
A tourist visa needs to be obtained for nationals other than Singapore & Maldives and could be obtained online. For further details, visit http://www.eta.gov.lk/